McKinney Air Conditioning Company Client Testimonials

When McKinney Air Conditioning Company,Total Air & Heat, finishes installing a new system or provides a service, we survey our customers to find out how we did.

This feedback is used to encourage its employees and also to look for opportunities for improvement.  Here’s what some of our clients have had to say…

I have used Total Air & Heat for quite a number of years and I have never been disappointed. They have always worked with me to find a convenient time for the service, as I work full time. It is a pleasure doing business with them.
R. B. Sharker, Plano Texas

We were impressed with all Total Air’s people!
Elaine Dennison, Dallas Texas

Thank you for helping me out so quickly … I really appreciate that since I had out-of-town guests staying with us!
G. M. Williams, Dallas Texas

You were at my home to explain what your company had to offer, when I shared with you the exasperating year I have had dealing with other heat & air companies. In my opinion, your company and your technicians are exemplary of how it should be !!!!! You have restored my faith in mankind.
J. C. Wolfe, Plano Texas

I am very pleased with all facets of Total Air service.
C. Beckwith, Plano Texas

From start to finish; the job was very good (professional).
J. Cooke, Richardson Texas

Your service guys should receive a 20% raise! Don’t let them get away, they are the most professional tech’s I have ever met!
K. Roecher, Allen Texas

Excellent team to work with. Quality work and “Total” makes us feel comfortable that only the best products are being installed.
V. Humplick, Dallas Texas

McKinney Air Conditioning Company, Total Air and Heat, is owned by Steve Lauten, the second generation owner.  Founded in 1957 by Steve’s dad, Fred Lauten, Total Air and Heat is proud to have received some of the highest awards for quality and service that are offered in the Industry. Among those awards are the Readers Choice Awards from the Collin County Newspaper, the Trane Pacesetter Award in 2002, and designation as a Trane Comfort Specialist.

Steve is a member of the Advisory Council for the Air Conditioning Contractors of America. The ACCA is a non-profit industry organization led by the contractors to improve quality and services among members of the industry.  TheACCA has a rich history of being overseen by strong leaders who have kept the organization moving ahead and worked to create a vibrant contracting industry.

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